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Regarding our attempted upgrade of service in the Williamson Valley, Crossroads Ranch, Las Vegas Ranch, Sullivan Butte, Mountain Pine Acres and Potato PAtch areas in Prescott, AZ we apologize the upgrade has not gone as planned.
We are very sorry and acknowledge that this has been a big
inconvenience for you. We will be compensating you with a month of
service credit. We value our relationship with you as a customer and
are doing all we can to get back to the standard of quality service
you expect from us.
Unfortunately the vendor solution we were hoping to implement has not
worked as they guaranteed. For the time being we need to move things
back to the way they were to restore quality service. We expect that
this will cause service to be out for most of the day. We are not
certain when service will go down but expect it will be today. We
will post updates to our web site if you are able to get to that, or
call in and we will give you an update.
At a later date we will upgrade our facilities when the vendor can
absolutely demonstrate that it will work.
This institution is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at firstname.lastname@example.org.